A superb learning event for experienced and new professionals and leaders

Who should attend?

·         Line managers, supervisors and team leaders

·         Project managers

·         Account managers

·         People in planning and coordination roles

·         Support roles dealing with internal customers  e.g. human resources, training, finance

Why attend Feedback and Coaching Skills?

Using the full range of conversational skills in the workplace is crucial to getting improved results, year on year. Knowing when to drive harder, when to ease off, when to give choice and when to tell are the decisions that every manager and leader has to take daily. During this workshop, these decisions become second nature and the results that follow become outstanding.

What will I learn?

·         The difference  between feedback and coaching

·         Effective questioning skills

·         Creating awareness, responsibility and choice

·         Building rapport

·         Levels of listening

·         The GROW model

·         Giving balanced feedback

·         Delivering a tough message

How is it delivered?

·              A one day, highly participative and practical workshop

·              Uses delegate’s own examples

·              “In the moment” coaching to deliver instant results

·              A mixture of input, discussion, pair work and reflection